Port Mac Guitars are a musical instrument retailer operating on the Mid-North Coast of NSW, Australia since July 2004. We sell a wide range of musical instruments and accessories, and specialise in everthing guitar related. Our goal is to provide our customers with the very best gear, at fantastic prices with Australia's best service and advice.
Our standard of service is what sets us apart from many other stores in Australia. Our number one priority has, and always will be you; the customer. Your happiness in your purchase and satisfaction in the sales process is our ultimate goal and we are becoming synonymous within the musical instrument industry for offering Australia's Best Customer Service.
Whether is be in-store, over the phone or online- Our staff all share the same goal; Making buying your First, Next or Last Guitar the Best Experience possible.
Here at Port Mac Guitars we understand that without our customers we have nothing. That is why we have focused our store ethos around serving our customers and providing customer centric policies. We want to make it as easy as possible for our customers to find the item they are after, get a great deal and get that item to them safely and as quickly as possible. That is why we now offerFree Insured Shipping on a huge variety of products. If your eligible purchase is damaged in transit, you are not burdened with the loss. Nor do we charge you an extra premium for insurance like so many other stores. (Most stores charge between 3-5% which can be a huge expense on more expensive items.)
We specialise in Shipping to the Far Reaches of Australia, especially Far North Queensland, Western Australia, Central Northern Territory and Northern South Australia. Wherever you may be- we ship to you Safely and Fully Insured.
We continue to offer ourOnline Lay-by system which has been a huge success with our customers. Thousands of customers have been able to secure great deals on items they may not have had all the money for at the time of purchase. With 3 months to pay the balance, there is plenty of time to budget for your next purchase. While other stores have tried half-heartedly to offer "Online" lay-by, no one does it as good as us. The original and BEST!
Another Customer Focused policy is our14 Day Freight Free Return Policy. Our customers can now return eligible items for a refund or credit up to 14 Days after taking delivery of their new item. And... WE WILL PAY FOR THE RETURN FREIGHT! Have a good look at every other store's return policy. Even the Big Online Stores in the USA. Nobody does this. WE DO.
We now also offer Rent To Buy. You'll now see a rental option on the product pages of many of our best guitars, amps and other cool stuff. Online Rentals is just another great way to afford the gear you want when you don't have the full amount upfront.
Our largest Customer Focused Policy we have introduced is our revolutionary 500 CLUB. Once a member you can then extend your Online Lay-by terms to 6 months with only a 10% Deposit to begin. You can also utilise our Online Trade in Service. We take Trade In's to be used towards a New Guitar, Used Guitar or to help pay off one of your Online Lay-bys. Once a price has been agreed, we take care of all the Shipping Process for you for a Flat Fee- Australia Wide. You also receive Exclusive offers and can utilise our Guitar Concierge Service.
Also and Industry First, as part of the 500 CLUB FREQUENT BUYER Programme, we allow you to earn $PMG to be used within our Website. For every dollar you spend, you will earn $PMG and can put it towards your next Guitar, a pack of strings, a new Tuner- Whatever you like! Your next purchase Online will never be more rewarding!
Combined with our knowledgable and helpful staff, we believe these measures make us the leaders in the sale of guitars and related items in Australia and beyond. Our staff all specialise in one or more Brands, are all gigging musicians and all are as passionate as you in their chosen fields.
As the largest Independant Ibanez Dealer in Australia, we also offer more than our competitors by creating programs like our Ibanez Parts and Spares Service . Here we work hand in hand with Ibanez Australia to help you find the parts you need for your existing Instrument in or out of warranty, or if you are looking to do a restoration. No-one else in Australia offers that depth of service in a Brand. This is not just limited to Ibanez either. Just ask us for assistance with any of the renowned Brands we offer and our Staff with bend over backwards to make sure your individual needs are met.
We also want to hear from you about all your wishes and desires- and make that easier than anyone else to do.
You can Call Us In-Store, Call Us on our In-Store Mobile, Text Us, Email Us or Chat With Us on the Website.
We can even call you! Just leave us your Call Back InfoHEREwith your Details, what product you are wanting further Information on and the Best Time to Call*- and we will Call You!
It is all about giving you the Best Customer Service in Australia!
*within AEST Business Hours.
Retail Store Trading Hours
Port Mac Guitars
ABN:18 119 869 543
Postal Address:17 Short St, Port Macquarie NSW 2444, Australia
Store Address:17 Short St, Port Macquarie NSW 2444, Australia
Phone:+612 6584 4066
The 500 Club is here!
Port Mac Guitars Wins Best Online Engagement Award and is Named One of the Top 3 Music Stores in the World.“We are incredibly honoured to receive the award. The recognition of this effort will only spur us on to do bigger and better things for all of our customers” said Rob Mestric, CEO