FAQ's

 

QUESTION: I'm worried about ordering a guitar online. What happens if the guitar turns up damaged? Am I stuck with it?

ANSWER: When you order a guitar or other item from us you are covered automatically. We do not charge extra for insurance. The simple fact is that if your order turns up damaged due to shipping we will replace it at no extra charge to you or offer a full refund when no replacement is available.

Rest assured that we do take very special care to make sure your order turns up in perfect condition.

In the very rare instance that your order turns up damaged, simply call us within 24 hours of receiving the damaged goods and we will instruct what needs to happen next.

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QUESTION: How can I Order a Guitar from you?

ANSWER: This is what we work so hard at perfecting; Making things as easy as possible for you. You can either Order Online thru our Website (Where you can also start one of our Industry Leading Online Lay-Bys on certain items), Over the Phone with one of our many Guitars Consultants, via Email, Text Message or thru our Online Chat.

You can even leave your details and we will call you when convenient.

What ever is easiest for you.

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QUESTION: What payment methods to you accept?

ANSWER: We accept Cash, VISA or MASTERCARD, PayPal and Direct Debit. We unfortunately do not accept AMEX.

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QUESTION: What if I need to change or cancel my order?

ANSWER: Too easy. Just drop us a line and we will amend things however need be. As always you can choose your preferred method of contact; via Phone, Email, Text or Chat.

Your happiness and satisfaction are our number one priorities, so please do not hesitate to let us know what we can do to ensure this.

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QUESTION: What are your Delivery times? How do I know when my order is going to arrive?

ANSWER: Obviously Australia is a big place, and delivery times will vary. You can ask any of our staff In-Store, Over the Phone, via Email, TXT or Online Chat and they will be able to give you an estimate to your specific location.

When your order has been dispatched you will be emailed a Tracking Number. You can use this number at any time to check the location of your order.

You will also see the ETA from the Trucking Company to when they anticipate your order will be delivered by them.

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QUESTION: What if a Guitar is not in Stock? Do you always have everything in stock?

ANSWER: As one of Australia's largest dedicated Guitar Stores, our stock carrying is extensive. From time to time, Items will go out of stock, go to Back Order with the supplier or maybe discontinued.

However, we are Masters of finding what our customers want so if you have any doubts, get in contact with us via Phone, Email, Text or Chat and we will start digging!

A lot of items we sell are Custom Order Only (even the suppliers don't keep them in stock), Made to Order (Like some Maton's and Cole Clarks) or Low Volume models that require Back Ordering to secure them.

This is a great advantage of our Online Lay-By service; where you can start the Lay-By so we can Order or Back Order the Item with the Supplier- then either Pay it off while the item is being constructed or shipped or when your new guitar arrives.

If you ever have any doubts, please give us a Call!