Exciting Updates for September 2017
Port Mac Guitars Announces Major Changes to Free Shipping, Online Lay-by and Returns Policy.
As of September 19th 2017, we are proud to announce some significant and awesome changes to how we operate. These changes were made for the sole purpose of making it easier for you, our customers all across Australia to shop with us online and feel safe and confident about doing so.
The first thing we have done is lower our Free Shipping minimum of $500 per order to $0 meaning every item in our store is now covered by Free Insured Shipping Australia Wide! No exceptions. We have destroyed all shipping costs from every product to even the playing field for all our customers no matter where they live across Australia. Have we put up our prices to pay for it? NO. We have found cost savings in our business to pay for this so you don't have to.
We have also lowered our Online Lay-by minimum order to $0 meaning you can now Lay-by anything from our store rather than the old $500 minimum. That's awesome for lay-bying things like effects pedals, leads, smaller amps and entry level guitars etc. And you will get Free Insured Shipping Australia Wide on your lay-by too no matter what the value of your order.
Lastly, we have doubled the length of our return period to 30 Days. But it's not just a regular 30 Day Return Policy. It's a 30 DAY FREE RETURN SHIPPING POLICY. That means unlike all other return policies in our industry, we will pay for and organise the return of your item/s at our expense, not yours. And you get the choice of a 100% refund, exchange or store credit. No restocking fees or other hidden tricks. Just the Best Return Policy around.
So with these great new changes we hope you can feel confident in letting us help you with your next online purchase. After all, giving you a great experience is what this is all about for us at Port Mac Guitars.
CEO & Founder
Port Mac Guitars
Port Macquarie, Australia