About Us

 

Port Mac Guitars are a musical instrument retailer operating on the Mid-North Coast of NSW, Australia since July 2004. We sell a wide range of musical instruments and accessories, and specialise in everthing guitar related. Our goal is to provide our customers with the very best gear, at fantastic prices with Australia's best service and advice. 

Our standard of service is what sets us apart from many other stores in Australia. Our number one priority has, and always will be you; the customer. Your happiness in your purchase and satisfaction in the sales process is our ultimate goal and we are becoming synonymous within the musical instrument industry for offering Australia's Best Customer Service. 

Whether is be in-store, over the phone or online- Our staff all share the same goal; Making buying your First, Next or Last Guitar the Best Experience possible.

Here at Port Mac Guitars we understand that without our customers we have nothing. That is why we have focused our store ethos around serving our customers and providing customer centric policies. We want to make it as easy as possible for our customers to find the item they are after, get a great deal and get that item to them safely and as quickly as possible. That is why we now offer Free Insured Shipping on a huge variety of products. If your eligible purchase is damaged in transit, you are not burdened with the loss. Nor do we charge you an extra premium for insurance like so many other stores. (Most stores charge between 3-5% which can be a huge expense on more expensive items.)

We specialise in Shipping to the Far Reaches of Australia, especially Far North Queensland, Western Australia, Central Northern Territory and Northern South Australia. Wherever you may be- we ship to you Safely and Fully Insured.

Another Customer Focused policy is our 30 Day Freight Free Return Policy. Our customers can now return eligible items for a refund or credit up to 30 Days after taking delivery of their new item. And... WE WILL PAY FOR THE RETURN FREIGHT! Have a good look at every other store's return policy. Even the Big Online Stores in the USA. Nobody does this. WE DO.

We now also offer Online RentalsYou'll now see a rental option on the product pages of many of our best guitars, amps and other cool stuff. Online Rentals is just another great way to afford the gear you want when you don't have the full amount upfront. 

Combined with our knowledgable and helpful staff, we believe these measures make us the leaders in the sale of guitars and related items in Australia and beyond. Our staff all specialise in one or more Brands, are all gigging musicians and all are as passionate as you in their chosen fields. 

You can Call Us In-Store, Call Us on our In-Store Mobile, Text Us, Email Us or Chat With Us on the Website. 

We can even call you! Just leave us your Call Back Info HERE with your Details, what product you are wanting further Information on and the Best Time to Call*- and we will Call You!

It is all about giving you the Best Customer Service in Australia! 

*within AEST Business Hours.

 

Retail Store Trading Hours 

Mon-Fri  9am-5:00pm

Sat  9am-2pm

Sun  CLOSED

 

Contact Details

 

Port Mac Guitars

ABN: 18 119 869 543

NEW ADDRESS!!!

Postal Address: Shop 1, 125 Gordon St, Port Macquarie NSW 2444, Australia

Store Address: Shop 1, 125 Gordon St, Port Macquarie NSW 2444, Australia

Phone: +612 6584 4066

Email: sales@portmacguitars.com.au