Australia's best dedicated Online Guitar Store has just gotten better again. We are offering Free Insured Shipping Australia Wide on the great majority of items available on our website. The only expection is some very heavy and bulky items like PA Speakers and some Guitar amps. You'll be able to see any freight costs for these items when you view your cart.
So many other stores offer free shipping but when you read the fine print you'll see that insurance is an EXTRA cost. And a considerable one. Most stores charge between 3-5% or have to get you a quote. We just make it EASY. FREE INSURED SHIPPING AUSTRALIA WIDE on every purchase with no minimum purchase amount.
If your item has been damaged or lost in transit please contact us immediately via phone or email. Any claim needs to be made within 24 hours of delivery. Please open and check your delivery as soon as it arrives. Please understand we cannot honor claims after this 24 hour period. So please check your goods quickly and let us know if there is a problem.
For most bulky items we use a door to door courier service for delivery. Tracking is available on request. Most smaller items are sent via Australia Post.
Please contact us if you have any questions involving shipping and we will get back to you as soon as possible.