Returns Policy

30 Day Free Return Shipping Policy.

Port Mac Guitars is very proud to introduce the most generous and customer focused return policy the Australian musical instrument retail industry has ever seen. We understand that buying an instrument online can be a disconcerting process for a lot of people. Many people love the convenience of buying online but have hesitations of buying without trying the instrument first. What if the guitar’s neck doesn’t feel like the way you expected? Or what if it doesn’t sound the way you thought it would? We have the solution. From September 19th 2017 we will be offering a wide range of products that will be eligible for our new 30 Day Free Return Shipping Policy. Should you purchase an eligible item and find it not to your satisfaction, you can request it to be returned to our store for a full refund or store credit.* What’s even better is that we will arrange and pay for the return freight! No hidden return charges, no partial refunds, no surcharges, insurance fees or other nasty surprises. Just straight up piece of mind for our online customers around Australia.

*Approval to return items will be subject to the Terms and Condition being met.


Return Policy Terms and Conditions

For items to be eligible for return the following conditions need to be met:

You must apply to return the item/s no later than 30 days after receiving the goods.

The item/s must be in brand new, unused condition. All protective plastic must still be in place. Absolutely no scuffs, scratches, pick marks or any other damage.

All included items, manuals and packaging must in perfect unused condition.

Items need to be shipped back in the shipping cartons we originally shipped the item/s in. Please keep these.

There can be no modification to any item/s.

You will need to fill out a Dispute in your Account that will need to be approved by our staff prior to returning any item/s. Once you have received approval to return the goods to our store, we will be in contact to arrange pickup of the item/s. Please do not try and return any item/s that do not meet any of the above conditions as it may result in your return being denied once it reaches our store and has been inspected. Denied items will need to be returned to you at your own expense so please make sure you do the right thing and only seek to return items that meet our conditions. Please contact our store if you have any questions or doubts.

Once your item/s has been checked over we will arrange a prompt refund or a store credit for you depending on your wishes. Refunds will be via the payment method of the original transaction. Please allow 5-7 working days for electronic funds to arrive into your account due to bank or PayPal processing.

Please note: This policy is not to be used for buying two or more guitars with the intention to return at least one. This is not a comparison service so please do not attempt to abuse this policy as we reserve the right to refuse a return under this condition.

We reserve the right to revoke return privileges to anyone abusing this policy with multiple returns in a short period of time.

Items Rented under the Studio 19 Rental agreement void this Return Policy.